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A legal disclaimer

Return & Exchange Policy

At Paula James NY, each piece of jewelry is crafted with care and attention to detail. Because all custom-made orders are created specifically for you, they are not eligible for return or exchange.

Non-custom items may be returned or exchanged within 14 days of delivery, provided they are unworn, undamaged, and in their original packaging. Shipping fees are non‑refundable, and return shipping costs are the responsibility of the customer.

If you believe your item arrived damaged or incorrect, please contact us within 3 days of delivery so we can assist you promptly.

Our jewelry is more than just an accessory; it’s a statement that reflects your individuality.

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